Home Blog Ctelecoms | Skype for Business enables Digital Transformation

Ctelecoms | Skype for Business enables Digital Transformation

2017/04/04 Microsoft Cloud Solutions 3275 visit(s)

By:Ctelecoms

Ctelecoms

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As communication and collaboration enable more productive employee outcomes, they become increasingly vital to the way work gets done. Microsoft customers all over the globe are constantly relying on Skype for Business in Office 365 for all of their conferencing and calling needs.

Skype for Business has always been the backbone for enterprise voice and video meetings in Office 365. With communication placed at the heart of productivity, Microsoft has released several new improvements on Skype for Business in Office 365, including:

1- The release of the first attendant console for Skype for Business Online: “Enghouse Interactive’s TouchPoint Attendant”.

Enghouse Interactive’s TouchPoint Attendant for Skype for Business enables a receptionist or operator to provide exceptional service through an intuitive interface which automatically prompts the most relevant and up-to-date information while amplifying the UC capabilities provided by Skype for Business.

2- The arrival of two new calling features: “Call Queues” & “Auto Attendant”.

Call Queues enables incoming calls to be routed to the next available live attendant in the order they are received. Auto Attendant helps you automatically answer and route inbound calls using dial pad inputs and speech recognition.

3- The release of new authentication capabilities to enhance security in Skype for Business Online.

These new capabilities include multi-factor authentication for PowerShell, certificate-based authentication.

4- Greater visibility for identifying and addressing end-user call issues with Skype for Business Call Analytics (in preview), which is a new dashboard in Office 365 admin console.

5- The ability to connect existing video conferencing devices to Skype for Business Online meetings with Polycom RealConnect for Office 365 and the new Crestron SR for Skype Room Systems.

With these new features enabled in Skype for Business, it becomes more evident than ever that Microsoft has come a long way in helping businesses worldwide accomplish digital transformation. If you are embarking on an effective digital transformation strategy, then you should definitely take this chance to become an Office 365 subscriber!