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Power Virtual Agents

  • Power Virtual Agents
    Develop intelligent, flexible chatbots that can communicate with external users.

Introducing Power Virtual Agents

Microsoft Power Virtual Agents is the newest addition to the power platform. It allows you to build chat bots without having to know underlying developer technologies. So these are no code virtual agents. They are able to interact and have conversations with users visiting a site or an application, and they are able to take actions using the capabilities of power automate, leveraging the best of both capabilities.

Adaptable AI chatbots, at your service

Solve common customer and internal-facing issues automatically, freeing up staff to focus on complex requests and high-value interactions.

Features of Microsoft Power Virtual Agents

With Power Virtual Agents, you can easily:

Create your own virtual agents

Create powerful chatbots—without the need for developers or data scientists—by using a guided, no-code graphical interface.

Empower virtual agents to take action

Integrate Power Virtual Agents with the products and services you use every day using hundreds of prebuilt connectors, by building custom workflows using Power Automate, or creating complex scenarios with Microsoft Bot Framework.

Measure performance

Monitor and continuously improve chatbot performance using AI- and data-driven insights available in an easy-to-read dashboard.

Resolve issues faster and more easily

Microsoft Power Virtual Agents means you can spend more time building your content library for virtual agents to help resolve more issues faster — and less time building the agent.

  • Personalize conversations and resolve issues faster
  • Without the investment in developers, AI experts, and data scientists
  • Applicable to any line-of-business, not just customer service scenarios
  • Stand alone engine separate from Dynamics 365 Customer Service

Ready to Build The Extra Help You Need?

Ctelecoms can help you unlock the full potential of Power Virtual Agents, freeing up staff to focus on complex requests and high-value interactions. Get in touch with our experts and let us help you out!