Microsoft Power Virtual Agents is the newest addition to the power platform. It allows you to build chat bots without having to know underlying developer technologies. So these are no code virtual agents. They are able to interact and have conversations with users visiting a site or an application, and they are able to take actions using the capabilities of power automate, leveraging the best of both capabilities.
Solve common customer and internal-facing issues automatically, freeing up staff to focus on complex requests and high-value interactions.
Create powerful chatbots—without the need for developers or data scientists—by using a guided, no-code graphical interface.
Integrate Power Virtual Agents with the products and services you use every day using hundreds of prebuilt connectors, by building custom workflows using Power Automate, or creating complex scenarios with Microsoft Bot Framework.
Monitor and continuously improve chatbot performance using AI- and data-driven insights available in an easy-to-read dashboard.
Microsoft Power Virtual Agents means you can spend more time building your content library for virtual agents to help resolve more issues faster — and less time building the agent.