2020/05/04 Unified Communications & Networking Solutions 913 visit(s)
With COVID-19 continuing to impact people and countries around the world, teams all across Saudi Arabia are moving to remote work. But how do you make the move of hundreds of employees to remote work a breeze?
As Gold Microsoft Partner in Saudi Arabia with a big history of making lives easier and businesses more productive, Ctelecoms can handle this – and more! Recently, we’ve done a pretty good job at moving the entire staff of Prince Sattam Bin Abdulaziz University to remote working by deploying Microsoft Teams and empowering all university’s employees to use it productively, and we can help you too!
At Ctelecoms, our top priority is the health and safety of employees, customers, and community. By making Teams available to as many people as possible in Saudi Arabia, we aim to support public health and safety while keeping teams connected no matter where they are.
Teams is a part of Office 365. If your organization is licensed for Office 365, you already have it. But we want to make sure everyone has access to it during this hard time. Whether you’re an individual, a business leader, a team or IT professional, you can simply follow this link to get a free 6-month trial of Microsoft Teams. This version gives you unlimited chat, built-in groups and one-on-one audio or video calling, 10 GB of team file storage, and 2 GB of personal file storage per user. You also get real-time collaboration with the Office apps for web, including Word, Excel, PowerPoint, and OneNote.
As you move to remote work, a few key habits will set you up for success.
If you don’t have a home office, don’t worry. You can still work from home productively. In fact, Microsoft designed Teams as a virtual office you can take anywhere you go. While you may not have a printer, physical files, or a desk phone at home, you can pull up documents directly in Teams, securely store files where the right people can access them, and quickly jump into calls and meetings. That said, it’s important to have a dedicated home workspace where you can be productive and signal that you’re in do-not-disturb mode. A breakfast nook, a quiet corner of the bedroom, an underused game table in the rec room—any focus-friendly area can double as a workspace. And don’t worry if it gets a little messy throughout the day, you can always use background blur during video meetings so your teammates focus only on you.
While many of us work from home at least part of the time, we still rely on rhythms and core hours that are built around our physical presence at the office. When working from home, your daily rhythm may change. This is especially true for those of us balancing work and childcare. Clearly communicate your working hours with your teammates and collaborators so that they know when to reach you. You can also set a status message in Teams to share this information proactively.
Also, make it a habit to offer frequent progress reports to your teammates. Fully remote companies tend to emphasize documentation, since it’s a key way to stay connected when you work apart. We recommend posting updates, insights, and helpful resources you’ve discovered in Teams channels, so your teammates can stay connected with what you’re up to even without the benefit of a chance hallway conversation. Later, they can search within the channel for ideas or content when they need them.
In the absence of a physical conference room, bringing everyone together can feel like the biggest remote-work challenge of all. As you move meetings to Teams, make sure all meetings have a virtual “join” option to create an online conference room. Also, we suggest that all participants turn on video if they are comfortable doing so. The face-to-face interaction goes a long way to help everyone feel connected. Teams has a wide selection of certified cameras to choose from, as well as devices like headsets and speakerphones to make sure you and your coworkers can always communicate clearly.
Moving to online meetings may remove some of the visual cues we rely on to see if a colleague has something to say in a meeting. And overcrowded conference calls can make it difficult for people to share their opinions. Meeting organizer should pause frequently to invite questions and remind attendees that they can also use the meeting chat window to share their thoughts.
To compensate for lack of face time, some remote workers schedule extra meetings in order to stay connected with customers, partners, and coworkers. Double-bookings can be hard to avoid. If your organization allows it, record meetings in Teams so coworkers can catch up later. If you can’t attend yourself, remind the organizer to record in your absence. The automatically generated transcript is also super-useful when you’re trying to remember information covered in a meeting you attended.
A lot of remote workers find the thing they miss the most about the office is casual conversations. Chats at the watercooler or snack shelf not only keep us connected, they often surface important information or insights we wouldn’t have guessed. Be deliberate about reaching out and connecting with your co-workers. Think of chat messages as your virtual watercooler and set yourself a reminder to check in with people regularly. Emojis, GIFs, and stickers are a fun way to keep the chatter fun and light.
Working remotely can feel isolating. As a leader, it’s important to create opportunities for the whole team to get together virtually. Maintain your regular team meeting cadence or team lunches, just make them online. Use the “General” channel in Teams for discussions that might be of interest to everyone. For large brainstorms you can use the Microsoft Whiteboard app, which provides an infinite digital canvas for meeting participants to ideate and collaborate directly in Teams. We also suggest team leaders download the Crisis Communication Power App. You can use this customizable app to inform yourself and your team on everything they need to know throughout this outbreak.
With all the changes that come with moving to remote work, it’s important to foster and maintain team morale. There are many things you can do within Teams to keep people feeling positive and engaged. Share news and stories in your team chat, or hold a photo contest, for example. And remember, you can start using Teams today by signing up for free.