Tasks and Responsibilities:

• Providing technical support to clients by identifying and resolving problems through the Ticketing system.
• Implementing small projects and some tasks that cannot be classified as projects because of their type and deadline.
• Working and supporting the project managers in conducting some small & specific tasks.

Qualification (Education/Work Experience):

o BA in Information Technology or equivalent.

o Microsoft/Office 365 certification is an asset

o Minimum 2 Years of Experience in Microsoft 365

o Minimum 2 Years of Experience in Microsoft Exchange

o Minimum 1 Year of Experience in Veeam Backup or any similar software.

o Minimum 1 Year of Experience in VMware or Hyper-V

o Basic Understanding of Information Technology:

o Microsoft Azure

o Office 365 hybrid scenario

o The Internet (IP, DNS, HTTP/S, SMTP)

o Network routing and switching

o Computers, Printers, Copiers

Other knowledge, Additional Competencies:

• Fluent in English.
• Willingness to upskill as required by the tasks to be performed.
• Good time management.
• Good understanding of priorities and the proper finalization of tasks.
• Good reporting and documentation skills.
• Troubleshooting and problem-solving skills.
• Commitment and dedication.
• Team player.
• Good interpersonal and communication skills.
• Being client service-oriented.