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Cloud Technical Support Engineer

Hello there new buddy!
It will be a great pleasure to have you in our team.
Location:    Egypt (Remote)

Tasks and Responsibilities:

  • Providing technical support to clients by identifying and resolving problems through the Ticketing system.
  • Implementing small projects and some tasks that cannot be classified as projects because of their type and deadline.
  • Working and supporting the project managers in conducting some small & specific tasks.

Qualification (Education/Work Experience):

o BA in Information Technology or equivalent.

o Microsoft/Office 365 certification is an asset

o Minimum 2 Years of Experience in Microsoft 365

o Minimum 2 Years of Experience in Microsoft Exchange

o Minimum 1 Year of Experience in Veeam Backup or any similar software.

o Minimum 1 Year of Experience in VMware or Hyper-V

o Basic Understanding of Information Technology:

o Microsoft Azure

o Office 365 hybrid scenario

o The Internet (IP, DNS, HTTP/S, SMTP)

o Network routing and switching

o Computers, Printers, Copiers

Other knowledge, Additional Competencies:

  • Fluent in English.
  • Willingness to upskill as required by the tasks to be performed.
  • Good time management.
  • Good understanding of priorities and the proper finalization of tasks.
  • Good reporting and documentation skills.
  • Troubleshooting and problem-solving skills.
  • Commitment and dedication.
  • Team player.
  • Good interpersonal and communication skills.
  • Being client service-oriented.

You Deserve A Career You’ll Love

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