As the Manager of Cloud Technical Services, you will lead and oversee the execution of complex technical projects, ensuring alignment with organizational goals and customer requirements. This role involves strategic planning, team leadership, and collaboration across multiple engineering domains, including Microsoft Azure, Microsoft 365, Microsoft Security, Microsoft VoIP, and general cloud solutions. You will drive operational excellence, innovation, and quality delivery within the cloud technology landscape.

Description of the Job:

• Act as the primary driver of the team’s vision, ensuring that the delivery of cloud solutions aligns with the company’s broader objectives and strategic goals.
• Build and sustain a high-performing technical team by fostering a culture of growth, collaboration, and professional excellence.
• Promote the adoption of cutting-edge technologies, tools, and practices to maintain the organization's competitive edge in cloud services.
• Serve as a bridge between technical teams, business stakeholders, and customers to ensure seamless integration of cloud solutions across various business functions.
• Uphold the highest standards in system design, implementation, and maintenance to guarantee reliability, scalability, and security.
• Advocate for customer satisfaction by ensuring solutions meet or exceed client expectations and address their business challenges effectively.
• Anticipate and mitigate risks related to project execution, resource allocation, and technology implementation.
• Ensure all cloud operations adhere to regulatory requirements, industry standards, and company policies, reinforcing trust with stakeholders.
• Lead initiatives to enhance processes, workflows, and service delivery methodologies, optimizing efficiency and minimizing costs.
• Represent the organization as a subject matter expert in cloud technologies through active participation in industry forums, training sessions, and client interactions.
• Develop and maintain an in-depth technical knowledge of Microsoft Azure, Microsoft 365, Microsoft Security, Microsoft VoIP, and general cloud solutions.

Tasks and Responsibilities:

• Supervise and mentor a team of cloud engineers specializing in Microsoft Azure, Microsoft 365, Microsoft Security, Microsoft VoIP, and general cloud solutions.
• Allocate resources and manage workloads effectively to meet project timelines and service-level agreements.
• Conduct regular performance evaluations and create professional development plans for team members.
• Develop and implement strategies for optimizing cloud operations, improving system performance, and ensuring compliance with industry standards.
• Collaborate with senior leadership to define the vision and roadmap for cloud technology services.
• Stay abreast of emerging trends in cloud computing, cybersecurity, and VoIP to recommend strategic initiatives.
• Oversee the design, implementation, and maintenance of cloud solutions including Microsoft Azure IaaS/PaaS services, Microsoft 365 Security Suite, and Microsoft Teams VoIP services.
• Ensure adherence to best practices in security, disaster recovery, and regulatory compliance across all projects.
• Act as a senior point of contact for escalated technical issues and critical customer projects.
• Work closely with clients to understand business requirements and ensure alignment with delivered solutions.
• Present project updates, operational reports, and technical recommendations to stakeholders.
• Develop and maintain standard operating procedures, technical documentation, and knowledge bases for cloud services.
• Implement continuous improvement initiatives to streamline processes and enhance customer satisfaction.

Qualification (Education/Work Experience):

• BA in Information Technology or equivalent.
• Advanced certifications, including Microsoft Certified: Enterprise Administrator Expert or Microsoft Azure Solutions Architect Expert or Microsoft Certified: Security, Compliance, and Identity Expert or ITIL Certification for Service Management are preferred.
• Minimum 8 years of experience in cloud solutions architecture, with at least 3 years in a managerial role.
• Deep expertise in Microsoft Azure, Microsoft 365, VoIP technologies (Microsoft Teams), and cloud security solutions.
• Experience managing cross-functional technical teams and complex cloud-based projects.
• Strategic thinking with strong project management and problem-solving capabilities.
• Exceptional communication and interpersonal skills to interact effectively with clients, team members, and stakeholders.
• Proficiency in automation tools like PowerShell, Azure CLI, and advanced troubleshooting techniques.

Other knowledge, Additional Competencies:

• Fluent in English.
• Willingness to upskill as required by the tasks to be performed.
• Good time management.
• Good understanding of priorities and the proper finalization of tasks.
• Good reporting and documentation skills.
• Proven ability to work under stress and time pressure.
• Commitment and dedication.
• Team player.
• Self-Learning and Strong Search capability.
• Proven presentation and communication skills as well as a professional approach and appearance
• Being client service oriented
• High sense of responsibility and ownership, acting like owner in what you do.
• Exceptional communication and presentation skills.