This software provides advanced call logging, with customizable display boards. The flexible reporting enables your organization to see what your customers really experience when they call. e.g. Are you answering calls quickly enough? Do you have enough lines or are your callers getting busy tone? Is your sales team effective? Do you get immediate e-mail notification of any lost call? All these things and even more can be featured within this application.
Bridge Communications LICC works with the Bridge Communications TAPI Connector for Cisco CUCM, to update the user's Lync status to include any call activity from the Cisco CUCM. By combining Lync Presence and CUCM Call Status, Lync users will have real-time visibility to the "on a call" status of the Cisco desk phones. BOC LICC does not require any desktop client, or desktop install or configuration, or any desktop piece of software to be running, for it runs on a Lync Trusted Application Server.
InformaCast is really the glue for all your notifications. It can pull in your email, phone system, speaker system, and locks... and make them all work together, allowing you to reach an unlimited number of e-mails, Cisco IP phones, speakers, cell phones and other devices with text and live, ad-hoc, pre-recorded, or text-to-speech audio.
the most powerful directory management service for your phone. With Speedy you can create public directories or group/department directories as well.
Plus, every user can create a private directories accessible only through his/her IP phone.
Every user, as well, can be part of a group or department and gain access to all the directories property of that particular group/department.
Avoid fraud and abuse from your CISCO IP Phone by making every phone under your control, preventing people inside or outside your company from using unattended phones to make personal calls. StoneLock enables you to easily lock your CISCO IP Phone, making it impossible for any kind of abuse to arise, and avoiding any surprise on the phone bill. Furthermore, with StoneLock you can leave your desk assured that no one will use your phone while you are away.
Blue’s Attendant Enterprise simplifies the job for all your company telephone operators. Managing incoming calls has never been so easy; you will see the name of the caller treated accordingly to VIP status; you will check the status of your colleagues at a glance and park or even transfer the call directly to a busy extension (camp-on).
Monitor the Telco expenses of your company and avoid any surprise on your telephone bill. With Budget Control, you can now smartly assign a budget to the calls of users, departments or cost centers and receive notifications in case the budget went further the defined limit. Most importantly, you may also lock the telephone and prevent it from making further calls, as you can accurately foresee your telco expenses and avoid abuses.
The easiest and powerful ACD (Automatic Call Distribution) for handling and dispatching incoming telephone calls. Queue Manager improves the way companies handle group calls, allowing them to actively handle multiple queues, dispatch calls to different operators according to specific dispatch algorithms, add customized courtesy messages according to a time, day and holiday schedule and to analyze your queues in detail through advanced, real time statistics.