At Ctelecoms we understand how important it is for Saudi businesses to keep their sales team in the know about any issues their customers have brought to the support team, or marketing materials that have recently been sent from the marketing team. It is equally important, as well, for the marketing team to be able to drive efficiencies and understand where a prospect is in the sales process. And here's exactly where our Microsoft Dynamics CRM solution comes in handy.
Dynamics Customer Relationship Management (CRM) is a cloud-based Microsoft solution that enables businesses and organizations of every size and industry to develop leads, nurture contacts, track sales and deliver actionable data and customer information easily and quickly. Microsoft Dynamics CRM is designed to help organizations streamline and automate business processes that boost customer satisfaction and loyalty.
Microsoft Dynamics CRM offers organizations the power of choice in deployment as it supports on-premise, in-the-cloud and partner-hosted deployment options. This means that all the capabilities of Microsoft Dynamics CRM are available regardless of whether you use on-premises installation or use CRM in the cloud with Microsoft Dynamics CRM Online.
Microsoft Dynamics CRM unleashes your staff's productivity both in the office and on the road-even if they aren't connected to a network. Information can be filtered so that people receive only what they need such as meeting updates and sales figures.
The Microsoft Dynamics CRM adaptive workflow engine enables you to automate business processes in ways that employees can use each day. Microsoft Dynamics CRM can automate time-consuming repetitive tasks, warn staff of open customer issues, and automatically send important e-mail messages to customers and partners. So customer requests and orders never fall through the cracks.
Microsoft Dynamics CRM harnesses the power of Web services through the Microsoft .NET Framework. This latest generation of Microsoft technology enables businesses to connect isolated, legacy business systems and applications.
The Microsoft Dynamics CRM embedded reporting engine integrates smoothly with Microsoft SQL Server to generate compelling data reports for business decision makers.
Microsoft Dynamics CRM marketing automation gives you the ability to effectively manage campaigns, including all applicable planning tasks as well as the ability to distribute planning tasks and manage budgets. It also has a robust marketing list creator, giving the power to drill down and segment very specific customers and contacts.
Microsoft Dynamics CRM provides a centralized, all-in-one view of all customer service requests and service professional calendars to ensure you never let customers down by missing a service call or appointment. With Dynamics CRM, dispatchers can quickly and easily match the right service personnel to a particular customer or type of service call.
Microsoft Dynamics CRM extends the reach of Microsoft Outlook by turning it into a tool to manage customer information. It puts lead information, marketing pitches, and sales call information into one central location for your sales and marketing staff.
With Microsoft CRM, your sales teams will have the accuracy and consistency required to effectively drive opportunities through the sales process faster and better. The CRM Solution provides social insights, business intelligence and several out-of-the-box features that drive sales productivity and marketing effectiveness for your business. These features unlock the opportunity for you to: